ITRO® Disciplines: Change Management
As part of Maryville's ITRO® methodology, Change Management ensures effective handling of all change requests to the production environment by:
- Ensuring standardized methods and procedures are used for all change requests
- Maintaining proper balance between the need for change and the potential detrimental impact of change
- Minimizing disruption to the live environment and reducing customer impact due to change
Key ITRO® Change Management process benefits include:
- Increased visibility and communication of Changes to both business and service-support staff
- Improved assessment of the risk and benefit of proposed Changes before they are installed
- Reduced adverse impact of Changes on the quality of services and on SLA’s
- Fewer Changes that have to be backed-out, including increased back-out quality when executed
- Increased productivity of users through less disruption and higher-quality services
- Enhanced business perception of IT through an improved quality of service
and a professional approach
- Greater ability to absorb a larger volume of Changes
View ITRO Change Management Information Sheet (PDF, 255K)
ITRO MAIN
