ITRO® Disciplines: Incident Management
As part of Maryville’s ITRO® methodology, Incident Management focuses upon rapid restoration of normal service operation by:
- Reducing critical IT Service impact to business operations
- Tracking how effective we are at responding to critical outages across the IT organization
- Integrating key incident and problem process steps for effectiveness
Key ITRO® Incident Management process benefits include:
- Improved level of IT services through a single point of contact
- Reduced business impact of incidents by timely resolution
- Continuous improvement and visibility of incidents
- Decreased use of costly, shadow IT customer support
- Improved level of first call resolution
- Resolution of enterprise-wide incidents and problems in a coordinated manner
- Elimination of lost incidents and service requests
 ITRO MAIN |
