ITRO® Disciplines: Problem Management
As part of Maryville’s ITRO® methodology, Problem Management focuses upon rapid restoration of normal service operation by:
- Preventing the recurrence of Incidents relating to IT infrastructure errors
- Focusing on efforts to get at the root cause of Incidents and initiating actions to correct the situation
- Integrating key problem and incident process steps for problem control and error control
Key ITRO® Problem Management process benefits include:
- Improved level of IT services through a single point of contact
- Reduced business impact of problems by timely resolution
- Improved IT customer problem response
- Continuous improvement and visibility of problems
- Decreased use of costly, shadow IT customer support
- Resolution of enterprise wide problems in a coordinated manner
- Elimination of lost problems
View ITRO Problem Management Information Sheet (PDF, 310K)
ITRO MAIN
