ITRO Feature Summary
Optimized IT operations are dependent upon an integrated, repeatable set of disciplines. Maryville's ITRO® process methodology, enabled by our entility® branded software utilities and other commercial products, focuses on the essential work of running IT like a business. ITRO® is a practice and experience-driven Service Management approach with 'ITIL® inside'.
ITRO Methodology Benefits
Maryville's ITRO® methodology defines the core IT processes. These processes enable IT to capitalize on automation, prioritize IT work reflecting the significance of business impact, and quickly adapt to new business needs. Key ITRO benefits include:
- Enhanced allocation of appropriate resources to IT work efforts
- Improved service levels through better availability management
- Reduced business impact through more timely problem resolution
- Reduced business impact due to decreased occurrences of critical outages
- Improved IT asset investment decisions
- Strengthened risk assessment through effective change management
- Optimized use of IT assets throughout the business
- Applied IT customer advocacy discipline within the overall IT organization
