Joe Blomker, CEO & President

In early 1994 we asked CIOs what their most formidable challenge was. Later that year Maryville Technologies was launched to tackle that need. That challenge simply stated was ensuring the performance and reliability of critical business applications facilitated via a common heterogeneous infrastructure.

So why more than sixteen years later would most CIOs still describe the same challenge?  Technology is now woven into the fabric of business operations twenty-four hours a day, seven days a week. While web interfaces have dramatically simplified the presentation of business applications, the underlying technology is more complex and integrated than ever before. Applications undergo constant change in support of dynamic business; meanwhile the facilitating technology evolves as well.

There are no silver bullets. The objectives of achieving the required levels of performance and reliability are balanced by the requirement that one must do so at the lowest cost. Competition forces effectiveness and efficiency.

IT Service Management (ITSM) is a journey not a destination. That realization impacts our client relationships in several important ways. From the outset it is critical that we assist our clients with a realistic roadmap for achieving an ITSM environment. That ITSM environment must automate defined IT operational processes that anticipate and accommodate change. And, the value of Maryville’s involvement must reinforce a long-term association.

Maryville’s IT Resource Optimization ITRO® delivery methodology and best practice IT process definitions ensure an effective and efficient ITSM journey. Maryville’s ePlaybook® application and associated best-practice playbook library enable sustained value from ITSM. Most importantly Maryville professionals are the finest talent in the industry leading, assisting and supporting ITSM journeys.

As a professional services firm our greatest challenge isn’t technical or organizational. It is overcoming the appropriately skeptical client community that has been maligned by an IT industry that misrepresents, over commits and under delivers. The term “consultant” in our industry is used by individuals in between jobs seeking work, body shop 1099ers with limited skills, technology suppliers’ employees who know what the brand of the solution needs to be before they even know what the problem is, and global integrators who do their best to turn client molehills into budget-sucking mountains. Maryville project managers ensure achievement of well-scoped engagements by orchestrating the involvement of our most appropriate analyst, architect, process engineer, software engineer, or systems engineer at the opportune time. Recognizing the complexity of our business focus, and the fact that no one individual can possibly possess the breadth and depth of knowledge and experience that is required to enable ITSM environments, our most selective criteria in hiring is collaboration skills. Those collaboration skills so critical to our internal relationships are consistently noted by our clients as being ever present in our interaction with their employees.

We welcome the opportunity to demonstrate our capabilities and look forward to earning your trust.