Consistent, Comprehensive, Competent, Collaborative – The Maryville Experience

Consistent - Over sixteen years ago, Maryville’s founders visited with CIOs asking them to identify their most significant challenge. That input provided the basis for the launch of Maryville Technologies. Since that 1994 inception, Maryville has focused on two practice lines - enterprise infrastructure integration and IT operations process automation. The CIOs who influenced Maryville’s initial business plan described their desire to establish a consistent, long-term services relationship assisting with complex challenges and the deployment of new technologies. Maryville’s "end client" has been IT operations, enabling them to optimize service levels and cost, to continuously improve service to their end customers. Maryville has built IT service provisioning automation solutions for specific clients that have served them well for more than a decade.

Comprehensive - Maryville’s clients appreciate their unique ability to integrate the full spectrum of infrastructure and IT operations automation applications - leveraging the client’s past investments while facilitating the introduction of new capabilities. Maryville’s extensive experience architecting, engineering, integrating and managing technology infrastructures and IT operations that support enterprise business applications has been facilitated through formal integrator designations with all of the major infrastructure technology manufacturers and management tool suppliers. Maryville’s portfolio of integration experience ranges from M&A related consolidations, to forensic exercises identifying root cause of performance bottlenecks on electronic storefronts. Maryville built their consulting team by combining exceptional infrastructure technical talent with Business Process Reengineering and applications development consulting resources. Maryville’s approach has been, at one end of the spectrum, to have the forensics capability to isolate performance challenges in a heterogeneous technology/brand environment, to effecting IT organizational change and automating IT operational process at the other end of the spectrum. Maryville happened upon ITIL® back in 1996. Maryville launched the first U.S. based itSMF LIG in 1997 in Minneapolis and continues to be a prominent advocate. Maryville consistently gets feedback from analysts, technology manufacturers and the client base that their experience, prescriptive methodology and best practice IT process definitions are the most comprehensive in the industry.

Competent - Maryville's IT process expertise and enablement services ensure that customers efficiently capitalize on IT Service Management (ITSM). Maryville has an extensive portfolio of successful ITSM implementations. Maryville utilizes its Information Technology Resource Optimization® (ITRO®) methodology to deploy and enable ITSM solutions. Maryville’s ITRO® methodology combines detailed IT process best practices that integrate industry standards like ITIL, COBIT and SixSigma with a practical “how to” implementation approach based on broad and deep experience gained over more than fourteen years of experience transforming IT operations for Fortune 500 clients. Maryville’s consulting service practices are complemented by a growing IT operations support business. Maryville’s enterprise systems integration and enterprise IT operations automation consulting service practices ensure the firm has intimate knowledge of the discrete technologies being managed from an operations perspective as well as ensuring that technologies are being deployed with an appreciation for the need to be managed from an "IT service" vantage point. The knowledge gained while deploying solutions facilitates first level support resolution that is consistently near 90% - far exceeding industry norms.

Collaborative – Maryville’s primary hiring “filter” is a requirement that their engineers demonstrate a collaborative style. That collaborative characteristic is critical to ensuring that Maryville’s team works well together since no single engineer can be competent across the entire spectrum of Maryville’s solution portfolio. That collaborative style also differentiates Maryville’s working relationship with client resources. Maryville helps transform IT operations from a traditional technology siloed orientation to an IT services paradigm. Maryville confronts the “shoemaker’s children” syndrome of IT – IT has focused on automating business processes but neglected its own need to automate IT operational processes for operational efficiency. Maryville facilitates a consensus driven approach to document and automate IT operations processes critical to achieving business continuity and satisfying compliance requirements. Maryville helps its clients to understand that at the end of the day, IT's overarching responsibility is to ensure the efficient provisioning, performance and reliability of IT Services (applications); and must be able to measure its (the IT organization's) performance in that context. The CIO of a Fortune 50 communications firm described Maryville as being an exceptional technical integrator, but an even more impressive organizational integrator.



		Home\|Contact\|Support Login Consistent, Comprehensive, Competent, Collaborative – The Maryville Experience Consistent - Over sixteen years ago, Maryville’s founders visited with CIOs asking them to identify their most significant challenge. That input provided the basis for the launch of Maryville Technologies. Since that 1994 inception, Maryville has focused on two practice lines - enterprise infrastructure integration and IT operations process automation. The CIOs who influenced Maryville’s initial business plan described their desire to establish a consistent, long-term services relationship assisting with complex challenges and the deployment of new technologies. Maryville’s "end client" has been IT operations, enabling them to optimize service levels and cost, to continuously improve service to their end customers. Maryville has built IT service provisioning automation solutions for specific clients that have served them well for more than a decade. Comprehensive - Maryville’s clients appreciate their unique ability to integrate the full spectrum of infrastructure and IT operations automation applications - leveraging the client’s past investments while facilitating the introduction of new capabilities. Maryville’s extensive experience architecting, engineering, integrating and managing technology infrastructures and IT operations that support enterprise business applications has been facilitated through formal integrator designations with all of the major infrastructure technology manufacturers and management tool suppliers. Maryville’s portfolio of integration experience ranges from M&A related consolidations, to forensic exercises identifying root cause of performance bottlenecks on electronic storefronts. Maryville built their consulting team by combining exceptional infrastructure technical talent with Business Process Reengineering and applications development consulting resources. Maryville’s approach has been, at one end of the spectrum, to have the forensics capability to isolate performance challenges in a heterogeneous technology/brand environment, to effecting IT organizational change and automating IT operational process at the other end of the spectrum. Maryville happened upon ITIL® back in 1996. Maryville launched the first U.S. based itSMF LIG in 1997 in Minneapolis and continues to be a prominent advocate. Maryville consistently gets feedback from analysts, technology manufacturers and the client base that their experience, prescriptive methodology and best practice IT process definitions are the most comprehensive in the industry. Competent - Maryville's IT process expertise and enablement services ensure that customers efficiently capitalize on IT Service Management (ITSM). Maryville has an extensive portfolio of successful ITSM implementations. Maryville utilizes its Information Technology Resource Optimization® (ITRO®) methodology to deploy and enable ITSM solutions. Maryville’s ITRO® methodology combines detailed IT process best practices that integrate industry standards like ITIL, COBIT and SixSigma with a practical “how to” implementation approach based on broad and deep experience gained over more than fourteen years of experience transforming IT operations for Fortune 500 clients. Maryville’s consulting service practices are complemented by a growing IT operations support business. Maryville’s enterprise systems integration and enterprise IT operations automation consulting service practices ensure the firm has intimate knowledge of the discrete technologies being managed from an operations perspective as well as ensuring that technologies are being deployed with an appreciation for the need to be managed from an "IT service" vantage point. The knowledge gained while deploying solutions facilitates first level support resolution that is consistently near 90% - far exceeding industry norms. Collaborative – Maryville’s primary hiring “filter” is a requirement that their engineers demonstrate a collaborative style. That collaborative characteristic is critical to ensuring that Maryville’s team works well together since no single engineer can be competent across the entire spectrum of Maryville’s solution portfolio. That collaborative style also differentiates Maryville’s working relationship with client resources. Maryville helps transform IT operations from a traditional technology siloed orientation to an IT services paradigm. Maryville confronts the “shoemaker’s children” syndrome of IT – IT has focused on automating business processes but neglected its own need to automate IT operational processes for operational efficiency. Maryville facilitates a consensus driven approach to document and automate IT operations processes critical to achieving business continuity and satisfying compliance requirements. Maryville helps its clients to understand that at the end of the day, IT's overarching responsibility is to ensure the efficient provisioning, performance and reliability of IT Services (applications); and must be able to measure its (the IT organization's) performance in that context. The CIO of a Fortune 50 communications firm described Maryville as being an exceptional technical integrator, but an even more impressive organizational integrator.