Information Technology Resource Optimization (ITRO®)
In today's highly competitive, technology dependent workplace, IT organizations struggle to deliver a consistent, high quality customer experience at the lowest possible cost.
IT is a service business within the business. To that end, IT must promote alignment between business processes and IT services. This alignment requires that IT apply best practices
in all aspects of IT delivery to create a foundation for continuous improvement in the IT customer experience and the cost of providing optimized IT services.
Maryville's Information Technology Resource Optimization® (ITRO®) methodology is a highly integrated, best practice capability that provides implementation
guidance for effective delivery of IT services. It defines "ERP for IT." By improving availability and performance while lowering the cost of operations,
the ITRO approach ensures that the right IT processes are defined and optimized to provide the greatest value to business organizations. Maryville's ITRO® methodology focuses
upon core IT operational disciplines: Work & Labor Management, Service Desk & Support Management, Financial Management, and Data Center Service Management.
View ITRO Information Sheet (PDF, 225K)
