entility® Process Designer (EPD)


entility® Process Designer™ is an essential component of Maryville Technologies’ IT Resource Optimization® (ITRO®) methodology. This Web-based application hosts a catalog of IT process definitions. It enables an IT organization to define, document and publish its processes. It serves as a vehicle by which Maryville Technologies ITRO® best practice processes are delivered and maintained.

entility Process DesignerTM—eProcessTM, for short—is available stand-alone, to support the authoring of new playbooks within an IT organization, or delivered with some or all of the ITRO® best practice process definitions. Process workflows are presented graphically inside a Web browser. Process designers may update and enhance ITRO® processes, or create additional process workflows, with an editing facility that ensures consistency of layout and process activity definition. Process definitions can be rendered into PDF output documents for distribution to other stakeholders.

Processes are stored using industry-standard XPDL 2.0 (XML Process Definition Language). Processes defined using Entility Process DesignerTM may be exchanged with other XPDL 2.0-compliant design tools, and may be exported to workflow engines supporting this same standard.


  

Current Library of ITRO Best Practice Processes:

  • Change Management
  • Incident Management
  • Problem Management
  • Service Level Management
  • Release Management
  • Service Request Management
  • Asset Management
  • IT Service Continuity Management
  • Capacity Management
  • Configuration Management
  • Work Management
  • Infrastructure Optimization Management
  • Charge Back Management
  • Knowledge Management
  • IT Governance
 eprocess

 

entility Process DesignerTM Application Overview


 

Summary of Functionality:


 

The ePlaybook® application incorporates a “publishing” metaphor to transition playbook content from authorship through editing to final production publishing. The eProcessTM application automates/enables the creation and maintenance of the following content:

  • Process Activity Steps
  • Roles and Role/Activity Assignment
  • Key Performance Metrics
  • Required Process Attributes
  • Process Controls
  • Process Templates or Artifacts
  • Intra-Process Relationships
  • Inter-Process Relationships
  • Process Benefits
  • Detailed Work Instructions

Application Specifications:

  • Java servlet application (accessed using standard desktop Web browsers such as Internet Explorer)
  • Utilizes Open Source components which are distributed with the application:
    • Apache, Jakarta Tomcat, Java SDK, Xalan/J, CVS
  • Supported Platforms
    • Microsoft Windows 2000, 2003 or 2008
  • Minimum hardware configuration
    • Generally low-end CPU (Pentium III 700 Mhz and above on Intel class)
    • 512M Memory
    • 2 GB Disk Availability